Securing Retail Banking
With significant cost pressures from disruptive digital competitors, retail banks are transforming into customer relationship centres. As bank branches transform there is still a critical need to keep Customers and Staff safe and ensure cash holdings are stored securely.
Brick and mortar banking retailers face an extremely challenging business environment with hyper competition from online retailers and a range of diverse challenges.
Challenges faced by Banking Retailers
Prevention of Robbery & Theft
Protecting Staff & Customer in a high risk environment
Contractor Management
Focus on Customer Experience
Inner Range offers a dedicated set of intrusion detection features to assist with the protection of retail banking environments. These features include safety screen control, airlock control, and redundant back-to-base monitoring with Multipath IP.
Access Control features ensure that only authorised staff are permitted in restricted areas, while customers are free to browse in show room areas. Additionally, staff can have access to restricted areas only during time periods where they have a valid reason to enter secured spaces.
Prevention of Robbery & Theft
Retail Banking environments suffer the very real risk of robbery by armed offenders. Inner Range offers fixed and mobile duress solutions, whereby police or security guards can immediately be notified when a dangerous situation occurs. Silent duress options specifically designed for the banking industry are also available. Intruder alarms, duress alarms, and video surveillance can all be accessed from a single user interface to ensure a rapid response to critical situations.
Protecting staff and customers in a high-risk environment
Large Retail banking chains require the services of hundreds of independent contractors who require access to retail premises. Inner Range provides a contractor management platform native to our software suite, as well as seamlessly integrating with third-party, dedicated contractor management systems. These systems ensure contractors are provided temporary access credentials and have complied with onsite health and safety protocols. In addition, contractor invoices can be reconciled with the actual time that contractors spend on site.
Contractor Management
Retail bank branches now provide an important differentiator to digital-only banks, with face-to-face interactions providing a unique opportunity to build trust and relationships with customers. Inner Range systems seamlessly integrate with Video Management Systems and Analytics engines that can assist with queue management and meeting room allocation. Facial recognition systems can also identify VIP customers. Secured spaces are kept safe while still providing an open and frictionless environment to develop relationships with customers.
Focus on customer experience
Retail Banking Organisations that trust Inner Range
Powering Retail Banking Environments
Access Control
Allowing the approved persons to be in the places that they need to complete their job is critical. But even more critical is preventing unapproved persons from accessing secure areas. This protects the people and assets of the organization and can also reduce other costs such as insurance. By Integrating with other building systems such as HVAC, lighting, audio, and others provides better physical security and can also reduce the utility costs such as electrical and heating.
Intruder Detection
Notifying the correct authority of unwanted persons in an area or on a property in an appropriate timeframe helps prevent loss. Escalation of specific events to the correct responder allows them to make better decisions for resolving the issue. Provides up to 14 levels of response to various alarm scenarios. The events that occur when an intruder attempts to gain access to a controlled area may need to be handled in unique ways. By providing those standard operating procedures for each type of event, responders can mitigate risks and liability.
Facial Recognition Integration
Access to an area is controlled by what you have (card or other physical identification), what you know (code) and who you are (biometric identifier). Integration with a video surveillance system allows the analytics to be integrated with the access control application to provide the Who You Are component of access control. This identification of a person by a camera, as well as the credential that the person holds or knows, can assist in assuring that the correct people are in the proper area. The identification of an individual through the cameras analytics can be used as the credential to allow a person entrance to a building or area.
Contactor Management Integration
Making sure that the correct company is on your property and performing the necessary responsibilities proves daunting with the amount of work expectations that exist. Being able to verify that not only did the correct person arrive on property, but also that they spent the time that was charged, becomes a logistical challenge. Inner Range can provide reports identifying when the contractor came to and left your facility as well as any areas they accessed. This allows the verification of invoices as well as job completion.
Duress Alarms
Duress alarms are a critical component of Retail Banking environments to ensure the safety and wellbeing of both staff and customers at the premises. It is vital that in duress alarms are reported to a responding authority, facility management and other staff ensuring that appropriate responses are activated. These alarms may be a push button underneath the desk of a teller or a wireless wearable duress alarm transmitter. Regardless of the location of the button, these systems trigger immediate notification of an event to first responders to assist the person in need.
CCTV Integration
Utilising the Video Surveillance Integration platform, system operators can visually verify alarm events in real-time, using video feeds from an interconnected Video Surveillance platform. Security Personnel can view, control and customize Video layouts all within one centrally managed system, while monitoring other access control or alarm events within the same graphical interface.
Analytics Integration
Reducing the time to acquire and interpret information, data analytic technology advances the intelligence of not only the security system but also the building applications. Those systems use their own communication protocols, and Inner Range acts as a data aggregator to normalize that data. By communicating with other systems, the pattern recognition in the analytics can predict how and when events may occur and trigger efficient use of other resources. If the analytic recognizes trends of attendance, it can help control building lighting resources. In the past, intrusion and access control systems were ignored as being an expense, but now they can help create the intelligent building.
