Did you know that Inner Range can offer end-users peace of mind through directly managed software maintenance and support agreements? Facilitated and provisioned by the security integrator, IR SMA’s include the latest cyber security updates, technical and user support with options for 24/7 contact.
Inner Range continuously invests in research and development ensuring our products are innovative, cyber secure, and are at the cutting-edge of unified video surveillance, intruder detection and access control technology. This ensures that your investment, in an Inner Range technology platform, provides you with the very latest developments now and into the future. Using the most up to date version of Inner Range software ensures your business benefits from these significant R&D investments and makes your organisation’s security solution cyber-safe and secure against would-be attackers.
Faster. Better. Safer
There are four editions of the Integriti/Infiniti software. Inner Range has multiple software version releases each year. Version names match the year in which the software was released, e.g., version “V25” for the latest software release in 2025. It is highly recommended to always remain in the current year of release to mitigate cyber risks and increase system stability.
These are some of the top reasons to stay up to date:
Cyber Secure – Reduce the risk with the latest cyber security updates.
Operational Cost Savings – Take advantage of new features to drive operational efficiency.
Integrations – Support new integrations to third- party systems
Optimisation – Improved functionality and performance of existing features.
Compliance – Ensure compliance with company or government regulations
Greater System Stability – Greater stability and bug-fixes
Peace of Mind – Future-proof your investment.
Software Versions & Upgrading
The purchase of a new software edition automatically includes up to 24 months of free version upgrades. E.g. software purchased in 2025 entitles you to all version upgrades throughout V25 (2025) and V26 (2026). The Express software is treated differently, however, in that Express is automatically licensed for the latest version for free, regardless of age.
After the initial free version upgrade period has expired, version upgrades can be purchased either via:
A once-off version upgrade license; or
A Software Maintenance Agreement. Both options are provided to empower you with the freedom to choose how you maintain the software according to your needs, budget, and timeframe.
A version upgrade license can be purchased after the free upgrade period has lapsed. The version upgrade license allows your software to be upgraded to the current version. E.g. a site running V18 (2018) which purchases a version upgrade license in 2025 would then be entitled to upgrade to V25
Software Maintenance & Support Agreements
Inner Range has a top tier maintenance program to support end-users of our unified security management software. Investing in an SMA guarantees that your business is always up to date with the latest innovations, ensures that you have technical support available when needed, and most importantly, addresses constantly evolving cyber security threats.
With 1, 2, 3, or 5 year options, the SMA provides you with:
Direct communication with Inner Range Technical Support and Professional Services during business hours (AEST).
Priority technical support through our prioritised customer support ticketing system.
Version upgrades for the duration of the SMA. For example, a two-year SMA taken up in 2022 would therefore automatically include the V24 upgrade license.
Privileged login to access the Inner Range technical portal.
Optional Extras are also available that provide:
24/7 support (fixed rate, regardless of system size).
System auditing and health checks.
Onsite software support for customers without remote access.
Support for custom software enhancements.
Inner Range does not impose software backdating costs for version upgrade licenses or SMAs that may have lapsed or were never taken up. For example, a site running V16 (2016) wishing to take up an SMA in 2025: the costs will be for version V25 (2025) only and NOT include any backdating charges for the years in which the SMA was not active.
This empowers the end-user to purchase Inner Range software with the confidence they will not be penalized later, should they determine they require a SMA to benefit from the cyber security updates and feature developments of the product.
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