With significant cost pressures from disruptive digital competitors, retail banks are transforming into customer relationship centres. As bank branches transform there is still a critical need to keep Customers and Staff safe and ensure cash holdings are stored securely.
Brick and mortar banking retailers face an extremely challenging business environment with hyper competition from online retailers and a range of diverse challenges.
Integriti offers a dedicated set of intrusion detection features to assist with the protection of retail banking environments. These features include safety screen control, airlock control, and redundant back to base monitoring with Multipath IP.
Integriti’s Access Control features ensure that only authorised staff are permitted in restricted areas, while customers are free to browse in show room areas. Additionally, staff can have access to restricted areas only during time periods where they have a valid reason to enter secured spaces.
Retail Banking environments suffer the very real risk robbery by armed offenders. Integriti offers fixed and mobile duress solutions, whereby police or security guards can immediately be notified when a dangerous situation occurs. Silent duress options specifically designed for the banking industry are also available. Intruder alarms, duress alarms, and video surveillance can all be accessed from a single user interface to ensure a rapid response to critical situations.
Large Retail banking chains require the services of hundreds of independent contractors who require access to retail premises. In addition to its native functionality Integriti also seamlessly integrates with dedicated contractor management systems. These systems ensure contractors are provided temporary access credentials and have complied with onsite health and safety protocols. In addition, contractor invoices can be reconciled with the actual time that contractors spend on site.
Retail bank branches now provide an important differentiator to digital only banks, with the face-to-face interactions providing a unique opportunity to build trust and relationships with customers. Integriti systems seamlessly integrate with Video Management Systems and Analytics engines that can assist with que management and meeting room allocation. Facial recognition systems can also identify VIP customers. Spaces that are managed by Integriti will keep secured spaces safe but provide an open and frictionless environment to develop relationships with customers.
Allowing the approved persons to be in the places that they need to complete their job is critical. But even more critical is preventing unapproved persons from accessing secure areas. This protects the people and assets of the organization and can also reduce other costs such as insurance. Integriti performs these functions and offers many additional links to other building and property applications.
Integriti’s integration with other building systems such as HVAC, lighting, audio, and others provides better physical security and can also reduce the utility costs such as electrical and heating.
Notifying the correct authority of unwanted persons in an area or on a property in an appropriate timeframe helps prevent loss. Escalation of specific events to the correct responder allows them to make better decisions for resolving the issue. Integriti provides up to 14 levels of response to various alarm scenarios. The events that occur when an intruder attempts to gain access to a controlled area may need to be handled in unique ways. By providing those standard operating procedures for each type of event, responders can mitigate risks and liability.
During an emergency event, people want to notify someone to come assist them in solving a problem. To get the message to a responding authority, duress alarms in Integriti can trigger a response from the appropriate team. These alarms may be a push button underneath the desk of a receptionist, or they can be a button on an emergency telephone in the middle of the university campus. Regardless of the location of the button, these systems trigger immediate notification of an event to first responders to assist the person in need. Integriti allows the control of alarms such that if it is not responded to in a determined time period, it can be escalated to a higher authority.
Access to an area is controlled by what you have (card or other physical identification), what you know (code) and who you are (biometric identifier). Integration with a video surveillance system allows the analytics to be integrated with the access control application to provide the Who You Are component of access control. This identification of a person by a camera, as well as the credential that the person holds or knows, can assist in assuring that the correct people are in the proper area. Integriti can even use just the triggered response of the camera analytic as the credential to allow a person entrance to a building or area.
Utilising the integrated Integriti platform, system operators are able to visually verify alarm events in real-time, using video feeds from an interconnected CCTV platform. Security Personnel are able to view, control and customize CCTV layouts all within one centrally managed system, while monitoring other access control or alarm events within the same graphical interface.
Making sure that the correct company is on your property and performing the necessary responsibilities proves daunting with the amount of work expectations that exist. Being able to verify that not only did the correct person arrive on property, but also that they spent the time that was charged, becomes a logistical challenge. Integriti can provide reports identifying when the contractor came to and left your facility as well as any areas they accessed. This allows the verification of invoices as well as job completion.
Reducing the time to acquire and interpret information, data analytic technology advances the intelligence of not only the security system, but also the building applications. Those systems use their own communication protocols, and Integriti acts as a data aggregator to normalize that data. By communicating with other systems, the pattern recognition in the analytics can predict how and when events may occur and trigger efficient use of other resources. If the analytic recognizes trends of attendance, it can help control building lighting resources. In the past, intrusion and access control systems were ignored as being an expense, but now they can help create the intelligent building.
Arion Bank is of Icelandic origin and solely operates within their native country. With its head office in Reykjavik, the bank has around 100,000 customers and comprises 23 branches situated across Iceland.
Inner Range is a manufacturer of integrated electronic security software and systems. Australian based but world-leading.
Copyright 2021 by Inner Range Australia
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